We provide our customers with a reliable supply of increasingly clean energy. And design solutions that enable them to make meaningful progress toward their decarbonization targets. With Europe aiming to be climate-neutral by 2050, our ability to support decarbonization journeys is an increasingly import aspect of customer satisfaction. Being a good partner also means that we communicate clearly and transparently and also take our customers' opinions seriously. It also means that they can rely on us to take the utmost care of their personal data.
Propelling customers’ decarbonization journeys
We work closely with our customers to design and implement the decarbonization strategy that’s right for them. We can make a meaningful contribution to any stage of a company’s decarbonization journey and cover its entire value chain. Our portfolio includes decarbonization products and services for energy efficiency, procurement, generation, and storage as well as financing and regulation. Our Net Zero Solutions team, established in 2021, can design a roadmap to guide customers all the way to carbon neutrality.
In addition, the Uniper Digital Portal enables our customers to manage their portfolio, procurement, and regulatory issues more efficiently. It also helps them track progress toward their sustainability targets.
Communicating with customers
We always strive to present our products and services accurately and truthfully. And for our communications to meet high ethical standards. Our customers are primarily large industrial or commercial enterprises and energy utilities. They’re assigned a Uniper key account manager who can be contacted at any time for support or advice. In addition, periodic surveys enable customers to express their expectations, interests, and concerns. We value their feedback and use it to further improve our products and services.
Strict data protection
Protecting our customer’s privacy is essential. Our data protection management system encompasses training, internal controls, regular audits, incident response plans as well as escalation procedures. Our sales team plays a key role in this system.